FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the KlickGaming FAQ page. Below you’ll find answers to the most common questions about our products, shipping, payments, returns, and support. If you need additional help, our team is always ready to assist.

🛍 Ordering & Products

1. Are your products original and brand-new?

Yes. All products sold on KlickGaming are 100% new, unused, and sourced from verified suppliers. We do not offer refurbished or second-hand items.

2. Do you restock items that are sold out?

Restocks depend on supplier availability. In most cases, popular gaming accessories and peripherals are restocked regularly. If a product is unavailable, you can contact support for restock updates.

3. Are the product photos accurate?

Yes. All product images are either provided by the manufacturer or photographed professionally to accurately represent the item you’ll receive.

📦 Shipping & Delivery

4. How long does shipping take?

Your order will be delivered to your destination country within 6 business days from the moment it is dispatched.
Delivery times may vary slightly depending on courier processing and local handling, but we aim to ensure every package arrives as quickly and smoothly as possible.

A tracking number will be provided once your order has shipped.

5. When will my order be processed?

Orders are processed within 1–2 business days from the time payment is completed.

6. How do I track my order?

Once shipped, you will receive an email with a tracking number and tracking link.
If you didn’t receive one, contact support with your order number.

7. My tracking hasn’t updated. What should I do?

Sometimes tracking may take 24–72 hours to update.
If no update appears after 3 days, reach out to us and we’ll check with the courier.

🔄 Returns, Refunds & Problems

8. Can I return or exchange an item?

Most items shipped from suppliers are non-returnable and non-exchangeable due to warehouse policy (unless damaged or defective).
Please refer to the Shipping & Returns page for detailed info.

9. What if my item arrives damaged or defective?

If your product arrives damaged, faulty, or not working properly:

  • Contact us within 48 hours

  • Provide photos or a video

  • Include your order number

We’ll work with the supplier to offer a solution such as:

  • Replacement

  • Partial refund

  • Store credit

10. I entered the wrong shipping address. Can I change it?

If your order hasn’t been shipped yet, we can update your address.
If the order has shipped, we unfortunately cannot modify delivery details.

💳 Payments & Security

11. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa / MasterCard

  • American Express

  • PayPal (if enabled)

  • Apple Pay / Google Pay

  • Shopify secure checkout methods

12. Is my payment information secure?

Absolutely. KlickGaming uses Shopify Payments, which is fully encrypted and PCI-compliant. We never store or see your credit card data.

👤 Account & Support

13. Do I need an account to place an order?

No. You can check out as a guest.
However, creating an account allows you to:

  • View order history

  • Track orders easily

  • Save shipping information

  • Receive updates

14. I didn’t receive a confirmation email. What should I do?

Check your spam folder first.
If it’s not there, contact us with your name and order details.

15. How can I contact customer support?

You can reach us anytime at:
📧 support@klickgaming.shop

Our team usually responds within 24–48 hours.

🎧 Product-Specific Questions

16. Do you sell international editions of gaming products?

Most items are EU versions unless otherwise specified.
Voltage, connectivity, and compatibility details are always included on the product page.

17. Do gaming keyboards and mice come with warranties?

Warranty varies by manufacturer.
If a product includes an official warranty, it will be listed on the product page.

18. Are consoles region-locked?

Most modern consoles are region-free, but digital store compatibility may differ.
Refer to each individual product page for details.

📬 Still Have Questions?

We’re here to help.
Send us a message at support@klickgaming.shop and we’ll get back to you as soon as possible.